TS Imagine

About the job 

TS Imagine, the world's leading provider of real-time trading, portfolio, and risk management solutions for the financial services industry, is looking for an Implementation Consultant to join our growing team. In this role you will own the project delivery lifecycle for new RiskSmart client implementation and consultancy projects. 

 
Who will love this job  

• An ambitious and driven individual – you have the energy to maximize customer satisfaction and deliver first rate levels of service
• A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels  

• A problem solver – you relish in the challenge of providing solutions to complex requirements  

• A self-motivator – you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines 

What you’ll do 

Implementation Management  

• Initiate and lead a project kick-off with new clients, working closely with the sales team to transfer knowledge from the pre-sales process 
• Liaise with clients to identify, understand, and document their business requirements 
• Liaise with other departments within TSI to design, coordinate, and deliver solutions for their business requirements  
• Setup and test software platform workflows, including position uploads, trade feeds, P&L, VaR, Stress Testing, trade reporting, etc.
• Understand client financial market risk modelling requirements, and relate these to the functionality provided in the platform
• Provide user training and onsite or remote support 
• Manage complex implementation projects across internal and external teams to make sure all dependencies are resolved quickly, and client expectations are managed
• Assist with troubleshooting where required 
• Create and maintain client workflow documentation
  
  

Client Relationship Management 

• Build a relationship with our clients as a primary point of contact and establish a good understanding of their business strategies across all asset classes
• Provide regular visits, phone calls, and updates to the client to ensure they are sufficiently serviced and expectations are managed
• Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, risk, IT, operations, compliance)
• Maximise revenue opportunities for the company with existing clients by identifying upselling opportunities
• Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop
• Identify potential risks due to support or product gaps in a proactive manner
• Identify any risks to the business due to consolidation or downsizing
• Provide feedback internally and keep up to date information and reporting in CRM tool 
• Assist our sales team in marketing campaigns across our existing clients
• Facilitate client entertainment and networking events
• Provide point of escalation for any ongoing support issues
• Provide high-level business updates to internal stakeholders at TS Imagine 

 
You should have 

• Undergraduate degree or equivalent in Quantitative Finance, Economics, Math, Physics, Engineering, Computer Science or another similar field 
• The role is suitable for anyone from graduate to 2 years’ experience 
• Experience with JavaScript, Python, or similar scripting language
• Basic technical understanding of risk exposures, Greeks, sensitivities, and P&L
• Proficiency with tools such as Salesforce, Jira, Confluence, MS Office
• Professional competency in English; any other languages are an asset
• Project management experience, with the ability to lead cross-functional initiatives from requirements gathering through implementation. This can be in an academic or professional capacity
• Highly proficient communication skills, both written and oral
• Ability to positively engage with and contribute to the wider global team 

Additionally, the below are advantageous: 

• Exposure to technologies such as MongoDB/DynamoDB, Snowflake (or other SQL database platform), RESTful APIs, FIX
• Knowledge of more advanced risk measures such as Value-at-Risk (VaR) and Stress Testing methodologies
• Exposure to securities and financial markets, with some experience in fixed income, listed derivatives, or credit products
• Hands-on knowledge and experience of Risk & Portfolio Management Software workflows and functionality 

 
Why TS Imagine / Benefits 

• Vacation and Personal days  
• Annual bonus and salary review   
• Training budget $1,500   
• Health, dental, life assurance, and eye care vouchers
• Salary sacrifice pension scheme 

About TS Imagine  

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio, and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.  

We challenge our employees every day to think creatively and innovate across silos and across platforms.